It's pretty simple...
If for any reason you are not satisfied with your products or our service, please contact our support team at support@educofamily.com and we'll make it right. If we're unable to make it right, we will give your money back.
We have an expectation of ourselves to serve you at a very high level, and if we're unable to serve you at that level, then we believe that we don't deserve the your money.
This guarantee holds us accountable to provide you and all our clients with a level of service and happiness that is in alignment with our mission and vision!
Although we do our best to make our products and processes perfect, we are human and on rare occasion we do make mistakes and miscommunications.
Our highest value as a business and as a family is INTEGRITY - follow through with your promises, do what you say you're going to do, keep the agreements that you make. And if for any reason we're not able to follow through with what we promised, then we will do what we need to do in order to make it right.
In the event we make a mistake or experience miscommunication with you, we kindly ask that you inform us as quickly as possible so that we may be accountable to our mistakes and miscommunications and then make them right.
Because of this, if for any reason you're not satisfied with your products, please let us know and we will do our best to make it right or give you your money back.
Lost Package?
If your canvas painting is lost by the shipping courier, we will send you a new canvas 100% free of charge.
Item Arrived Damaged?
If your canvas painting arrives damaged, please contact us support@educofamily.com and we'll print and ship a new canvas painting 100% free of charge.
Unlimited Revisions?
Once you receive your preview, you are free to revise it as many times as you'd like until your are happy with it. If after several revisions, should you decide you are not happy with your custom artwork, then we will respect your decision not to move forward. See our full unlimited revisions policy here.
Returns/Refunds?
Exactly the same as what you read above, but you can see it here.
We are a small USA family business owned by the Woolley family including Paul (the Dad), Wendy (the Mom), Logan (7), Lucas (4).
We sincerely appreciate you putting your trust in us by giving us the opportunity to serve you with gifts for yourself and your family, so once you shop with us you're part of the family, and your happiness is our #1 priority!
