If for any reason you are not satisfied with your products or our service, please contact our support team at support@educofamily.com and we'll make it right. If we're unable to make it right, we will give your money back.
We appreciate you,
The Woolley Family
Founders of EducoFamily.com
Paul (Dad), Wendy (Mom), Logan (7), Lucas (4)
Digital File Only - downloadable printable PNG file of your custom hand-drawn portrait that you can self-print on anything you desire. You'll find that the cost to print with us is far less than the cost of taking your digital file elsewhere to print.
Canvas (Wall Mount) - comes with pre-installed mounting hardware so they are ready to hang straight out of the box. The 1.5 inches thick finished product is made of artist-grade poly-cotton blend that is hand-stretched on a hard, high-density wood fiberboard and a plastic frame. UV coating is scratch-resistant so that you may wipe clean with a damp cloth. Ships in a highly secure corrugated cardboard box for maximum protection. Canvases are printed and hand-stretched in the USA with high quality materials that will last for generations. Premium floating canvas frame can be added to your canvas, contact us for the details.
Canvas (Easel Back) - professionally printed on artist-grade poly-cotton blend canvas that is perfect for memorial artwork. Solid backed with an easel for standing. The width of the easel piece at the hinge is 1.5", the width at the widest point is 2", while the height from the hinge to the point of the easel is just over 4.25". It comes with pre-installed hanging hardware in case you want to hang it as well.
Fine Art Prints (Unframed) - our fine art prints sizes 12x16", 18x24", 24x36" are professionally printed on 285gsm textured watercolor matte premium paper, size 8x10 is printed on 175gsm premium matted artist-grade paper, both types are perfect for these hand-drawn watercolor portraits. Perfect for someone wanting to frame their own print or pin it up directly on a wall. Ships rolled in a protective tube for maximum protection.
*During this entire process you are covered by our 100% Risk-Free Money Back Guarantee. If for any reason you do not love your portrait, please let us know because we want to make it right and if we are unable to make it right, we will give your money back.
And choose other options (if available). We are flexible with regards to customizations so if you have any special requests, please clearly communicate your request in the "Special Requests" section of your product order page.
You may submit your photo(s) with your order now, or you may email them to us later. Your person's social media profile picture is perfect for our portraits.
Our elite team of professional artists can draw 99% of photos give to us if face is visible. If by tiny chance your photo is part of the 1% that we are unable to draw, then we will help you to choose an additional photo of your person(s).
You're always covered by our 100% no-risk money back guarantee so you may cancel at anytime.
If you're still unsure and you'd like to see our photo guide, then click here.
If you want free custom text. We typically add your custom text to your portrait, however can add it anywhere on the portrait that you choose.
Click the green ADD TO CART button and complete your order. The faster you submit your order, the faster you'll receive your portrait.
Immediately after your order is received our artists get to work and you'll receive the 1st draft of your hand-drawn portrait via email within 2-7 days depending on seasonal order volume. Approve or revise it, you get unlimited revisions. Some major revision may incur additional charges, but this is rare. See our unlimited revisions policy here.
Once your portrait is approved it goes in to print production (2-7 days). Next, we ship it from one of our USA warehouses. We offer FREE Standard USA shipping (2-7 days) for all wall art.
We also offer express (overnight) and expedited (2 days) shipping at an additional cost dependent upon the destination of your package.
International shipping is dependent upon the destination country. View our full shipping policy here.
Be sure to have your camera ready to record the unboxing of your hand-drawn custom portrait because they always get amazing reactions from loved ones.
Plus, if you send us your unboxing video, we'll give you a free gift :)
Your person's social media (Facebook, Instagram, etc...) profile picture works perfectly. Our elite team of professional artists can draw 99% of photos given to us as long as the face is visible.
If by tiny chance your photo is part of the 1% that we are unable to draw, then we will contact you to help you to choose the perfect photo.
If you're uncertain about your photo, just upload it, place your order, and let us do our magic. Our artists are highly skilled professionals that can work their magic.
And please always keep in mind that you're covered by our 100% no-risk money back guarantee so you may cancel at anytime.
If you're still unsure and you'd like to see our photo guide, then click here.
All USA orders include FREE Standard 2-7 day shipping with tracking.
We offer express (overnight) and expedited (2 days) shipping at an additional cost dependent upon the destination of your package.
International shipping costs are dependent upon the destination country and shipping speed.
All personalized/customized products are subject to processing time and production time.
If for any reason, your item arrives defective or is damaged in transit, please contact us immediately so we may send you a FREE replacement.
View our full shipping policy here.
